FAQ

As a general rule, the answers below provide a quick guide; the linked full policies supply the governing detail.

What return option is available after arrival?

Within the store policy framework, eligible merchandise has a 30-day no-reason return and exchange period beginning on delivery.

Which currency and cards are supported?

For policy guidance, checkout uses USD and supports eligible Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover cards, subject to issuer authorization.

What does this catalog focus on?

For a clearer overview, the live selection covers the products shown in the store's current live catalog; the product listing controls item-specific use, care, and safety details.

Are any discretionary returns excluded?

Under the applicable policy, Custom-made goods, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive products are excluded, without limiting remedies for quality problems.

How quickly is an approved credit posted?

For customer reference, we issue it to the original payment method; allow 5–10 business days after issuance for posting.

Is delivery available outside the U.S.?

When more detail is useful, No. We deliver only within the United States, and free standard shipping is included for every accepted U.S. order.

Is the return label my expense?

To clarify the customer-care standard, No. The merchant pays return shipping for no-reason requests and for damaged, defective, wrong, or incomplete shipments through a prepaid label.

How are taxes handled?

For a concise answer, Taxes are collected as required by applicable law.

May I stop an order before dispatch?

In practical terms, a cancellation may be requested before shipment. Once shipped, the Refund Policy governs.

How can I follow the parcel?

For immediate reference, a tracking number is sent after each order is dispatched.

What is the expected delivery schedule?

In this summary, Order preparation takes 1–2 business days, followed by an estimated 4–6 business days in standard carrier transit.

Merchant and Customer Care Information

For policy guidance, Store name: Cirkul

In this summary, Contact email: Support@Cirkulsa.shop

For immediate reference, Phone: (225) 840-3617

Within the store policy framework, Physical and return address: 931 River St, Lansing, MI 48912, US

To clarify the customer-care standard, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).