Refund Policy

Your 30-Day Choice

For a predictable review process, eligible purchases include a 30-day no-reason return and exchange option measured from delivery. A customer may choose a refund or an exchange without having to justify a change of mind.

Cancellation Timing

Under the return and exchange standard, a cancellation request may be made before shipment. Once a parcel has shipped, this Refund Policy supplies the applicable return or exchange process.

Merchant-Paid Return Delivery

Under this Refund Policy, Begin by contacting customer care. Once the request is accepted, we issue a prepaid return shipping label. Within our return process, we cover that label for a change-of-mind return and for every quality-issue case, including merchandise that arrives damaged, defective, incorrect, or incomplete.

Condition and Limited Exclusions

To clarify return responsibilities, for a no-reason request, include the original packaging, supplied parts, and purchase evidence when reasonably possible. Custom-made goods, clearance items or Final Sale goods, gift cards, and opened intimate or hygiene-sensitive items are excluded from discretionary returns. As part of the 30-day program, Those exclusions never reduce a customer’s remedies for damage, defect, wrong shipment, or a missing item.

Exchange and Refund Completion

To keep eligibility clear, we coordinate an approved replacement after reviewing the return. For a refund, we credit the original payment method after receipt and inspection; allow 5–10 business days after issuance for the financial institution to post it.

Merchant and Customer Care Information

Within the customer-care process, Store name: Cirkul

For customer reference, Contact email: Support@Cirkulsa.shop

For consistent return handling, Phone: (225) 840-3617

For an approved return or exchange, Physical and return address: 931 River St, Lansing, MI 48912, US

To explain the available remedy, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).